Q:1.How do I choose a correct capacity water heater?
A:Right capacity selection is very important to attain the satisfaction of usage of water heaters. Some of the key factors in selecting the capacity are:
6L or More: 1-2 persons per bathroom
15L: 1-2 persons per bathroom in cold climatic conditions
15L or More: 3-4 persons per bathroom
25L: 3-4 persons per bathroom in cold climatic conditions
35L or more: More than 4 persons, Bath tubs
Instant Water Heater: kitchen, mild hot water required for bathrooms
Q:2. What factors should I consider while buying a water heater?
A:Water heaters must be selected according to the number of persons using it and the climatic condition of the location where it is fixed. Other key features of water heater to be considered are:
Pressure Rating
Energy saving
Corrosion resistance
Ability to withstand hard water
Service support
Choose the brand that gives the best features
Q:3. How should I decide whether to buy an instant or storage water heater?
A:Instant water heater has an advantage of giving quick hot water, but this is not suitable for places where the climate is very cold. Storage water heater has an advantage of getting water heater at the desired temperature of up to 75°C also the excess water heated can be stored in hot condition for hours.
Q:4. Is it safe to use a water heater?
A:Water heater is a product which functions on high voltage temperature and pressure, but safety devices such as Thermostat, Thermal Cut and Multi-Function Valve are provided to avoid malfunctioning.
Q:5. Will hard water affect the water heater working?
A:Yes, hard water will cause scale deposit on the tank and the heating element. This will accelerate the corrosion activity of the tank and heating of the coil leading to total damage of the water heater.
Q:6. Will a water heater boost my electricity bill?
A:Total energy usage of water heater is low compared to energy usage by home appliances like air conditioners, refrigerators since the usage of water heater is only for limited period. Also most of the models are either 4 or 5 star rated as per BEE, so the energy efficiency will be high.
Q:7. What are the warranty terms on a water heater?
A:Warranty varies from model to model; the inner tank has warranty from 5-10 years. The heating element has warranty of 2-4 years. Overall product will be under warranty for 2-3 years if the installations and usage is as per the guidelines.
Q:8. How can I get service help?
A:Our customer care will be available to support you on 0120-485-0100(Toll Free), 1860-180-3000(Toll) or you can send your complaint on line via our web site www.vguard.in. We offer nationwide service center support. 9. Can the problem of scaling in the rod inside the water heater be treated? (Do not add this now) 10. Are all water heaters of V-Guard enabled with auto cut feature? (Do not add this now)