Q:1. Is V-Guard Water Purifier suitable for Borewell Water/ Ground Water/ Municipal water?
A:Our UV UF models are suitable for municipal water but are not suitable for tanker/borewell water. They can be used for water with TDS up to 200 ppm. For TDS greater than 200 ppm, please choose our RO Water Purifiers.
Q:2. Is the installation free?
A:Yes, V-Guard provides free of cost installation across India for all its water purifiers.
Q:3. How do I raise the installation request?
A:You may raise the installation request through any of the following modes within 30 days from the delivery of the Water Purifier:
Website: www.vguard.com/collections/water-purifier
Phone: 0120- 4850100
E-mail: vg.care@vguard.in
Q:4. What are the pre-requisites for free installation?
A:Here are some of the important pre-requisites for installation
The installation area must be safe for workmanship and product usage. Adequate lighting must be provided on the site.
The installation area must be easily accessible. Above man-height locations such as above-the-ceiling or outside the kitchen are not acceptable.
The old water purifier, if any, should be easily dismountable. While dismounting the old water purifier, if anything gets damaged then V-Guard could not be held responsible.
The free installation kit that comes along with the main unit consists of User Manual, Wall Mounting Kit, ¼ White Tube, SMPS Adapter and Integrated Diverter Valve. In case anything else is required for installation, it needs to be purchased separately.
Input Water TDS should not exceed 200 ppm if you are buying an UV UF model. If it is not so, please browse through our RO Water Purifier collection, otherwise it will affect your product’s performance.
Input water pressure should be between 4 to 40 psi. .
An operational power source and water source must be available in the proximity of the installation area.
The user must be able to furnish a valid proof of purchase i.e. original invoice copy Please click here to view detailed terms & conditions for Installation
Q:5.What is the warranty duration and what is covered in the warranty?
A:One-year comprehensive warranty covers the following:
Repair or replacement of any functionally effective part of the Water Purifier found defective within 12 months from the date of its purchase ("Warranty Period").
Two preventive maintenance visits by V-Guard on free of cost basis, during the warranty period.
No charges for the technician visit in case of failures or repair assistance.
One time Free-reinstallation support for the water-purifier unit.
The Product is intended to be used exclusively for domestic/ residential purpose only. Please click hereto view detailed terms & conditions for warranty
Q:6. How will I get service/ spare parts for my water purifier post Warranty? Do you provide AMC?
A:Yes, we offer range of affordable AMC plans which help you to continue enjoying the same superior services beyond warranty as well. Please click here to view our AMC Plans
Q:7. What should I do if there is a leakage from the water purifier?
A:In case leakage is observed from inside of the water purifier, switch off the purifier. Call V-Guard customer support number and register for service request.In case leakage is observed from inside of the water purifier, switch off the purifier. Call V-Guard customer support number and register for service request.
Q:8. What is its underlying purification technology?
A: This model comes with UV+UF technology with four stage purification
Q:9. How much time does it take to purify water?
A: Rejive UV UF Water Purifiers usually take 10-12 minutes to fill the tank under standard conditions. However, the actual performance may vary depending on the quality of input water.
Q:10. Can I draw water from it when there is no electricity?
A:Yes, this Rejive UV UF Water Purifier come with 6.5 L storage capacity, hence the water can be drawn even when there is no electricity.
Q:11. How long can the water in the water purifier be used for drinking?
A:You can use stored water for up to 48 hrs. If it is not used for 48 hr, we advise you to discard that water, refill and consume
Q:12. Which all consumables/filters of V-Guard Water Purifiers require replacement and with what frequency? Post Carbon GAC with Mineral
A: Consumables in UV UF Water Purifiers need to replaced, approximately every 1 year from the date of installation. Consumables Filters Estimated Life (Whichever occurs earlier) Pre Carbon Filter (GAC), Sediment Filter, Micron Filter, UF Membrane 12 Months or 6000 L UV Lamp 24 Months or 12000 L
Q:12. Does VGuard UV Water purifier comes with External Sediment Filter?
A:Since UV range of water purifier are recommended to install in areas with TDS lower than 200 ppm, it is not recommended to install external sediment filter. However if input water conditions are different than as required for effective functioning of the water purifier, technician can recommend usage of External Sediment Filter which needs to be purchased at additional cost.