Q:1. Is V-Guard Water Purifier suitable for Borewell Water/ Ground Water/ Municipal water?
A:Yes, our Water Purifiers are suitable for Borewell Water / Ground Water/Municipal Water, however the maximum TDS range is up to 2,000 ppm.
Q:2. Is the installation free?
A:Yes, V-Guard provides free of cost installation across India for all its water purifiers.
Q:3. How do I raise the installation request?
A:You may raise the installation request through any of the following modes within 30 days from the delivery of the Water Purifier:
Website: www.vguard.com/collections/water-purifier
Phone: 0120- 4850100
E-mail: vg.care@vguard.in
Q:4. What are the pre-requisites for free installation?
A:Here are some of the important pre-requisites for installation
The installation area must be safe for workmanship and product usage. Adequate lighting must be provided on the site.
The installation area must be easily accessible. Above man-height locations such as above-the-ceiling or outside the kitchen are not acceptable.
The old water purifier, if any, should be easily dismountable. While dismounting the old water purifier, if anything gets damaged then V-Guard could not be held responsible.
The free installation kit that comes along with the main unit consists of User Manual, External Pre-Filter, Wall Mounting Kit, 3/8 White Tube, ¼ White Tube, SMPS Adapter, Integrated Diverter Valve and RO Membrane. In case anything else is required for installation, it will have to be purchased separately.
Input Water TDS should not exceed 2000ppm (maximum limit) while its pressure should be between 5 to 40 psi. If it is not so, you will require additional solutions otherwise it will affect your product’s performance. These additional solutions can be purchased from V-Guard technicians at extra cost.
An operational power source and water source must be available in the proximity of the installation area.
The user must be able to furnish a valid proof of purchase i.e. original invoice copy Please click here to view detailed terms & conditions for Installation
Q:5.What is the warranty duration and what is covered in the warranty?
A:One-year comprehensive warranty covers the following:
Repair or replacement of any functionally effective part of the Water Purifier found defective within 12 months from the date of its purchase ("Warranty Period").
Two preventive maintenance visits by V-Guard on free of cost basis, during the warranty period.
Two Pre-Filters will be changed on free of cost during the first year i.e. pre-filer will be changed in 5th month and 11th month.
No charges for the technician visit in case of failures or repair assistance.
One time Free-reinstallation support for the water-purifier unit.
The Product is intended to be used exclusively for domestic/ residential purpose only. Please click hereto view detailed terms & conditions for warranty
Q:6. How will I get service/ spare parts for my water purifier post Warranty? Do you provide AMC?
A:Yes, we offer range of affordable AMC plans which help you to continue enjoying the same superior services beyond warranty as well. Please click here to view our AMC Plans
Q:7. What should I do if there is a leakage from the water purifier?
A:In case leakage is observed from inside of the water purifier, switch off the purifier. Call V-Guard customer support number and register for service request.
Q:8. How much time does it take to purify water?
A:Zenora Water Purifiers usually take 20 min to purify the water under standard conditions. However, the actual performance may vary depending on the quality of input water.
Q:9.Can I draw water from it when there is no electricity?
A:Yes, Zenora Water Purifiers come with 7 L storage capacity, hence the water can be drawn even when there is no electricity.
Q:10. How long can the water in the water purifier be used for drinking?
A:You can use stored water for up to 48 hrs. If it is not used for 48 hr, we advise you to discard that water, refill and consume.
Q:11. What is the underlying purification technology in Zenora Water Purifiers?
A:Zenora Water Purifiers are available in two variants RO+UV+MB and RO+UF+MB.
Both variants feature world class RO Membrane and state-of-the-art filters that together form a multi-stage advanced purification process to effectively eliminate micro-organisms, organic & chemical impurities and other similar impure substances so commonly found in Indian water supply. A strong Pre-RO stage comprising of external pre-filter, anti-microbial pre-carbon GAC filter and sediment filter pre-treats the water before it enters the sensitive RO membrane thus protecting it and enhancing its life. In the Post-RO Stage an extra layer of protection is provided through Next generation UV chamber or Hollow Fiber Advanced UF Membrane, while the unique calcite media balances the pH levels of the RO treated water thus reviving its natural taste.
Q:12. Does it come with an External Pre-filter? Is it free?
A:Yes, Zenora Water Purifiers come with an External Pre-filter which is provided at no extra cost.
Q:13. Which all consumables/filters of Zenora Water Purifiers require replacement and with what frequency?
A:You need to clean/replace Sediment Filter approximately every 6 months from the date of installation based on the input water quality conditions and other consumables approximately every 1 year from date of installation.